Return Policy for Canada

At Divine Jewelry Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your purchase, we're here to help.

1. Eligibility for Returns

- Items must be returned within 30 days from the date of purchase.

- Items must be unused, in their original condition, and in the original packaging.

- Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

- Gift cards

- Personalized or custom-made items

- Perishable goods (e.g., food, flowers)

- Intimate or sanitary goods (e.g., swimwear, underwear)

3. Return Process

1. Contact Customer Service

- Email our customer service team at support@divinejewelrystore.com to initiate a return.

- Provide your order number, details of the item(s) you wish to return, and the reason for the return.

2. Receive Return Authorization

- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).

3. Ship the Item(s)

- Securely pack the item(s) in the original packaging, including all accessories, manuals, and parts.

- Clearly mark the RMA number on the outside of the package.

- Ship the package using a trackable shipping method to the address provided by our customer service team.

4. Refunds and Processing Time

- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@divinejewelrystore.com

6. Return Shipping Costs

- If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

- For all other returns, the customer is responsible for the return shipping costs.

7. Damaged or Defective Items

- If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund as quickly as possible.

8. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at:

- Email: support@divinejewelrystore.com

Thank you for shopping with Divine Jewelry Store. We appreciate your business and are committed to providing you with the best possible service.